Thursday, 30 May 2013

Third Party Solutions to combine Microsoft CRM and Social Media


Some of the  Third party tools we explored.
1.       Social Integration for Microsoft CRM 2011 with Parrot

Ref Link: http://garethtuckercrm.com/2012/04/27/social-integration-for-microsoft-crm-2011-with-parrot/

Features:
Feature #1 is this consolidated view of your social networks inside your CRM system.  

Feature #2 is the ability to post to all of your social networks at the same time, from Microsoft CRM.   The post composer sits above the Timeline.  You can easily toggle which of your social networks you want your message to post to and you can see the number of characters remaining (constrained to the lowest limit of the networks selected):

Feature #3 is the ability to search LinkedIn, Facebook and Twitter’s feeds for keywords.  Search results appear in Tabs and you can have several on the go and can pin them for on-going reference:
Feature #4 with a click of a button you can create a new Lead, Case, Contact or Account in CRM based on a social media post.  


Licensing Cost:
Account Level             # of Users          Annual Price
Parakeet (Basic):         1-2 Users        Free
Cockatoo (Standard):   3-10Users    $599
King (Professional):    11-50 Users    $2599
Macaw (Enterprise):    51+ Users     $4599






2.       Vibe Social Networking for Microsoft Dynamics CRM by Sonama

Features:

Sonoma Partners created Vibe — an application driven by Microsoft Dynamics CRM data that enables users to see instant updates of the information they want to see, then comment and collaborate on it. Sales teams stay in the loop on key efforts from the marketing and customer service teams without having to click through multiple locations in Microsoft Dynamics CRM.

start with a collection of data feeds, specific to a user, team or other group. Users select the feeds they want to see, so they get the information most relevant to them. Posts to each feed are made automatically based on Microsoft Dynamics CRM data or manually as contributions from other users. The end result: An environment for communities and collaboration in your organization that helps drive user adoption of your Microsoft Dynamics CRM system
 New feed:
Users select the feeds to which they want to subscribe so they see the information most relevant to them. They also can opt to receive real-time notification of updates in Vibe, a daily or weekly e-mail report of their feeds, or access their updates from Vibe’s mobile client.

Updates are comments related to a feed, specific to a Microsoft Dynamics CRM user, business group or team. All feeds and entries are stored in Microsoft Dynamics CRM.

In addition to status updates and comments posted by users, you can configure automated updates with Microsoft Dynamics CRM’s workflow engine for milestones such as launching a marketing campaign, winning an opportunity, or resolving a case.
Licensing Cost:
Mentioned as Free









33.       Social Media Connector for CRM 2011 by iotap

Features:
OTAP’s Social Media Connector for Microsoft Dynamics CRM provides integration with popular social media community like LinkedIn and Facebook. Allowing your internal sales and marketing teams to collaborate against these communities ‘databases help your organization to develop an online presence and also be in touch with your customers/prospects.


 Search for Companies within Linked In or Facebook 
• Search for People within Linked In or Facebook 
• Add Companies
 • Add People 
• Link companies 
• Link People 
• Send Invites for events or webinars 
• Send newsletters

Licensing Cost:
                   Price:  

$349.00 

Test Links : no Trail version















4.       MS CRM 2011 Twitter Integration by CodePlex



Features:
MS CRM 2011 Twitter Integration : Display recent 10 twits related to customer in MS CRM 2011.

Pragmasys has built a HTML web resource which can be added to the account form in MS CRM. 
 
Only for Account  only


Licensing Cost:  Code plex solution for free




Test Links : Not tested












 

5.       LinkedIn for Microsoft Dynamics CRM by LinkedIn

 


Features:

  •       View a lead or contact and automatically see his or her LinkedIn profile and company profile on the same page.
  •   You can also search for your lead or contact, and once you've connected the lead or contact to a LinkedIn profile, the profile will be visible for all users in your environment.
  •        You can search for your lead or contact's company, and once you've connected the company to a LinkedIn company profile, the profile will be visible for all users in your environment.
  •       View an account or opportunity and automatically see the LinkedIn company profile on the same page.
  •        View an activity stream for each of your accounts and opportunities.
  •       Narrow down the activity stream to only show activity from contacts in your accounts.

Licensing Cost:

you will need to sign your team up for LinkedIn Sales Navigator or higher plan.

Features

Sales Basic

From INR 800 a month
Recommended for You

Sales Plus

From INR 1,900 a month

Sales Executive

From INR 3,500 a month


Yes
Yes

 

Sales Basic

From INR 800 a month
Recommended for You

Sales Plus

From INR 1,900 a month

Sales Executive

From INR 3,500 a month


Yes
Yes