Looking ahead to 2014 with the next release due in Q1 (codenamed Mira), Microsoft have indicated their CRM roadmap includes:
• Marketing Pilot Integration – to connect mid-market and enterprise level marketing automation with CRM including multi-channel campains
• Netbreeze Integration – connecting social listening and monitoring with CRM to analysis social sentiment among customers
• Enhancements to Microsoft Lync & Skype integration
• Case management and service level agreement enhancements
• Extended mobile device support
• Netbreeze Integration – connecting social listening and monitoring with CRM to analysis social sentiment among customers
• Enhancements to Microsoft Lync & Skype integration
• Case management and service level agreement enhancements
• Extended mobile device support
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